News & Events

Silicon21 Achieves Customer Experience Specialization

10 June 2020

It's a great pleasure to announce that Silicon21 is the first Cisco Customer Experience Specialized Distributor in Europe, Middle East, Africa, and Russia region.

CX specialization helps improving our service quality for our partners, as continual improvement ensures that our business becomes more efficient and maintains a high standard of service delivery. 

Delivering a great customer experience is hugely important for any business. The better experience customers have the more repeat custom and positive reviews you will receive.

Benefits of delivering a great CX include:

  • Increased customer loyalty.
  • Increased customer satisfaction.
  • Better word-of-mouth marketing, positive reviews, and recommendations.

Silicon 21 CX’s team is ready to help our valued partners/customers to maximize solution’s benefits provided by Cisco to accelerate reaching desired outcomes, We will strive to meet your expectations and will stay focused on our long-term goals for continuous improvement of quality and service.

Silicon21 is making your partnership journey with Cisco even more exciting, together we are changing the game rules with new focus areas of innovations and success.